Regional Recreation Corporation of Wood Buffalo

  • Box Office Reservations & Rentals Representative Full-Time

    Job Location CA-AB-Fort McMurray
    Posted Date 6 days ago(2018/7/10 12:42 PM)
    ID
    2018-2200
    # of Openings
    1
  • Overview

    The Box Office Reservations & Rentals (BORR) works under direct supervision of Supervisor, Box Office & Group Sales who supervises the operations of the Box Office at the Regional Recreation Corporation of Wood Buffalo facilities and all related activities.  The BORR incumbent will also work closely with multiple internal departments as well as external customers to ensure that reservations are managed effectively. BORR is a key front line position that must ensure that every customer interaction is carried out in a professional, courteous and efficient manner. BORR performs customer service to the community and to the internal staff of the Regional Recreation Corporation of Wood Buffalo through ticketing, Birthday Party Bookings, rentals and reservations. This individual is also responsible for the good flow of communication amongst the Regional Recreation Corporation of Wood Buffalo departments and with the public.

     

    Employment Type: 1 Regular Full-Time Position Available

    Pay Rate: $25.23/hour ($1 less while on probation)

    Anticipated Start Date: As soon as possible

     

    Responsibilities

    • DUTIES AND RESPONSIBILITIES:

      • Strong sales experience for upselling Events
      • Experience with Reservations & Bookings
      • Experience with Box Office Ticketing System (SPECTRA) would be an asset
      • Booking and delivery of sport recreation services.
      • Assists customers with purchasing and/or picking up tickets.
      • Maintain a thorough knowledge of the services, amenities\facilities, locations, promotional activities and comfort tools of the Regional Recreation Corporation facilities.
      • Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service
      • Provide proactive customer service and maintain a friendly and professional demeanor at all times.
      • Maintains a neat and professional appearance. Caring attitude and a calm and confident manner.
      • Organized and proactive in both the Box Office world as well the Birthday parties
      • Establishes a cooperative/collaborative working relationship with other departments within the RRC
      • Strong communication skills while actively searching for new clients
      • Assists in delivery of concerts and events: selling tickets, scanning in patrons, ushering, and coat check.
      • Processes payment for facility rentals & reservations and ticket sales
      • Participates as a member of the Box Office & Reservations team, taking part in identifying and improving processes for the Box Office & Reservations department, shares responsibility for effective internal communications through a team approach.
      • Sells concert and event tickets through the Box Office.
      • Handles additional duties as assigned by Supervisor, Box Office & Group Sales

    Qualifications

    Education:

    • High School Diploma
    • First Aid/CPR/AED Certification.

     

    Essential Skills and Experience:

    • At least one (2) year of experience in customer service environment.
    • At least one (2) year of Sales experience required
    • One (1) year of administrative experience required
    • Strong interpersonal and customer service skills.
    • Must be able to work in a fast paced environment, with the ability to multi –task while maintaining a high level of professionalism
    • Ability to demonstrate service excellence to include compassion, empathy, and support.
    • Strong written and oral communication skills are necessary to interact with a diverse and multicultural community.
    • Basic to intermediate computer skills including Microsoft Word, Outlook and Excel, ability to utilize the internet, check company e-mail, and quickly learn and use company related computer systems.
    • Exceptional customer service
    • Friendly, outgoing & professional
    • Ability to prioritize and manage several job functions at one time. Detail oriented and strong organizational skills.
    • Maintain working knowledge of company policies and procedures.
    • Experience in handling money;
    • Flexible and committed to work weekends, nights and holidays if need be.

     

    Desirable Skills and Experience:

    • Experience with Spectra and/or Northstar
    • Office Administration Certificate/Diploma or equivalent experience an asset
    • Experience in recreational facilities and sports venues
    • Experience handling money
    • Strong sense of professionalism and diplomacy
    • Strong work ethic and positive team attitude.

     

     

    PHYSICAL REQUIREMENTS &WORKING CONDITIONS:

     

    • Due to the cyclical nature of the recreational facility; employees may be required to work varying schedules to reflect the business needs of the facility.
    • The BORR will be working at multiple work stations where they will sit at a desk for extended periods of time viewing computer screen with moderate to high noise level.
    • Manual and finger dexterity to use desktop computer and peripherals and some lifting up to 25 lbs. is required
    • This position may require travel between our various facilities within the Wood Buffalo Region. Access to reliable transportation is necessary.

    POSITION(S) REPORTING TO:

     

    • Supervisor, Box Office & Reservations

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